Understand Your Customers Better with Real-time, Accurate Customer Satisfaction Data.
GeoPoll research allows you to maintain high customer satisfaction over time and improve overall customer experience.
Gather and Analyse Data in Real Time
Identify Customer-first employees & branches
Surveys your real customers via SMS
Conduct Customer Satisfaction Surveys
Accurately track customer experience using GeoPoll’s real-time mobile surveying platform. Collect data via trigger polls on product packaging or in-store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll’s own respondent panel.
GeoPoll can target respondents for surveys by age, gender, and location—plus custom screening questions can be used to reach those who buy specific products or have certain characteristics.
- Track brand performance based on customer satisfaction
- Measure brand affinity and brand equity
- Quantify Key Performance Indicators
- Provide insight into consumer perception
- Identify client pain points in real time
Why GeoPoll?
A Global Panel
GeoPoll has a total reach of over 250 million mobile subscribers and 5 million profiled respondents. We can reach every province or state within a country and target respondents by gender, age, location, and other criteria. View our country coverage details.
Multi-Modal
GeoPoll can administer surveys by multiple text, voice, and in-person modes including text message (SMS), mobile application, and voice calls from trained interviewers, allowing us to reach anyone with access to any type of mobile phone.
Seamless Experience
Direct integration with mobile network operators ensures messages are sent in real-time and are free for respondents. Where the survey is incentivized, GeoPoll provides incentives immediately upon survey completion.
Full Service Team
The GeoPoll team are experts in mobile data collection and can assist you with questionnaire design, survey scripting, data analysis, and report creation, ensuring our research is seamlessly integrated with your own processes and goals.